1. Information We Collect

We collect personal information in several ways, including when you:

• Request a quote or consultation

• Contact us via phone, email, or web forms

• Sign up for newsletters or promotional emails

• Browse our website

The information we may collect includes:

• Your name, phone number, and email address

• Project location or property address

• Project details or flooring preferences

• IP address and browser type (for analytics)

We do not collect sensitive financial data or store payment card details on our website.

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2. How We Use Your Information

We use the personal information we collect to:

• Provide estimates, schedule services, and complete flooring projects

• Respond to inquiries and customer support requests

• Send important updates or promotions (with your consent)

• Improve website functionality and user experience

• Maintain internal records for project management and billing

We only use your information for the purposes you provided it and in a manner consistent with applicable laws.

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3. How We Share Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties.

However, we may share your information with:

• Subcontractors or suppliers involved in your project (as necessary)

• Service providers who assist with website operations (e.g., analytics tools, CRM systems)

• Legal or regulatory authorities when required by law

All third-party partners are required to handle your information in compliance with this policy.

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4. Cookies and Tracking Tools

Our website may use cookies and third-party tools such as Google Analytics to:

• Understand website traffic and visitor behavior

• Improve website performance and marketing efforts

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

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5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. This includes secure storage, restricted access, and encrypted communication where applicable.

However, no method of transmission over the internet is 100% secure. By using our website, you acknowledge this risk.

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6. Your Rights

As a user, you have the right to:

• Access the personal data we hold about you

• Correct any inaccurate or outdated information

• Withdraw your consent at any time

• Request deletion of your information (subject to legal obligations)

To make such requests, please contact us directly using the details below.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this page periodically to stay informed.

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9. Changes to Terms

We reserve the right to update these Terms of Service at any time. Any changes will be posted to this page with an updated revision date. Continued use of our services after such changes constitutes acceptance.

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10. Contact Us

For any questions about these Privacy Policy, please contact us at:

FloorStop Flooring Services
📧 info@floorstop.ca
📞 (+1) 778 710-9790
📍 1047-1979 Marine Drive, North Vancouver BC V7P3G2